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How We Handle Your Privacy

Your account, payment details and personal information matter to us. We keep your data secure, process it transparently and give you control over what we collect.

Data encrypted in transitNo sale to third partiesAccount access you controlSupport available 24/7
emas168 slot How We Handle Your Privacy
CONTACT US

Privacy Questions and Data Requests

Email Support Write to our privacy team at [email protected] with your account number and request.
Live Chat Open the chat window in your account dashboard (available 24/7 in English) to ask…
Account Settings Log in, go to Settings → Privacy & Security to review what data we…
HOW WE PROTECT YOU

Data Security and Retention Practices

Encryption

Your login, payment and personal details travel to our servers via TLS encryption. We store passwords hashed and salted.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and settings.

Third-Party Sharing

We share only the minimum data needed with payment processors (DANA, OVO, GoPay, QRIS operators), fraud-detection partners and where law…

Data Retention

Active account data is kept for the life of your membership.

Account Security

You set your password when you register. We recommend a strong mix of letters, numbers and symbols.

Access Your Data

Email [email protected] or use Account Settings → Download My Data to request a copy of everything we hold: profile, transaction…

Privacy Policy FAQ

We collect your full name, email, phone number, date of birth and residential address for identity verification. We also store your payment method details (card or bank account linked to DANA, OVO, GoPay or QRIS) and IP address when you log in. This information is required by law and helps us prevent fraud and process withdrawals safely.

We retain your account records, transaction history and personal details for the period required by local law in Indonesia, typically 3–7 years. After that period, we delete your data permanently. If you request deletion earlier and it does not conflict with legal requirements, we honour that request where local law permits.

No. We never sell, rent or lease your personal data to third parties for marketing. We share the minimum information needed with payment processors (DANA, OVO, GoPay, QRIS) only to process your transactions and comply with anti-money-laundering rules where required.

Your payment details are encrypted in transit using TLS security. When you deposit via DANA, OVO, GoPay or QRIS, you authorise the transaction directly with the payment operator — we never see your full card or bank password. Withdrawals are verified against your registered account before processing.

Yes. Email [email protected] with your account number or use Account Settings → Download My Data. We compile your profile, transaction history and communication records into a file and send it to your registered email within 5 working days.

We use session cookies to keep you logged in, functional cookies to remember your settings and language, and analytics cookies to measure lobby performance. You can disable non-essential cookies in your browser settings, but this may affect your ability to use live tables or deposit. Essential security cookies cannot be disabled.

Email [email protected], use the live chat in your account dashboard (available 24/7), or go to Settings → Privacy & Security. Tell us exactly what you need — we respond within 48 hours and guide you through access, correction or deletion requests where local law permits.